Returns

Extended Christmas Returns - Returns extended till 8th January 2018

Using the instructions provided in the parcel or by reading below

Please select a topic we can help you with:

1. Please Fill in your Returns Form

This should be included with your order, or Click Here Please ensure you give all the details of the items you wish to return and that your original order number is included

2. Post the Item(s) back to Us

Pack up the items. Take the return parcel to your local Post Office and get your receipt of postage. Please Note: you are responsible for the item until it reaches us. Please note you are responsible for the item until it reaches us so please get a receipt of postage on all services or we suggest paying for tracked delivery.

3. We Will Refund You

Upon receiving the item(s) back into our warehouse we will thoroughly check the item(s) and refund you the item(s) cost to your original card or PayPal. Please be aware it can take up to 3 - 5 working days to fully process refunds upon items arriving with us. Please see our full returns conditions.

Faulty or Item not as Described?

If you believe an item is faulty please contact us before posting by following the Problems Tab

1. Please Place a Brand New Order

Place a new order online or over the phone with us for the item that you would like to exchange. This ensures you guarantee the stock and you receive your exchange straight away. Don't worry if you pay delivery again this will be refunded off your original order.

2. Fill in your Returns Form & Download our Free Post Exchange Label

Please Click Here to download our Free Post Exchange Label. Please make sure to include your new order number on this form.

3. Parcel Up Your Items Securely

Please parcel up your items securely with the exchange form inside the package and the free exchange label on the outside.

4. Take your Parcel to the Post Office

Please ask for a receipt of postage (Hold on to this!). The item should arrive back with us in around 2-3 working days.

5. Original Order Refunded Plus New Postage

Once we have received and checked your item we will then refund you for your original purchase. We aim to process refunds within 5 working days of receiving the goods back to us.

Please read the Terms & Conditions of our Returns Policy.

Faulty or Item not as Described?

If you believe an item is faulty please contact us before posting by following the Problems Tab

1. Fill in your Returns Form & Download our Free Post Exchange Label

Please Click Here to download our Free Post Exchange Label.

2. Parcel Up Your Items Securely

Please parcel up your items securely with the exchange form included inside the package and the exchange label on the outside. Please make sure you clearly identify the item/size you would like to exchange for.

3. Take your Parcel to the Post Office

Please ask for a receipt of postage (Hold on to this!). The item should arrive back with us in around 2-3 working days.

4. Upon Receiving your Item we will Refund you

Once we have received and checked your item we will then exchange it for you. If there are any additional costs to pay we will contact you by phone to arrange payment. If there is any payment left remaining, this will be refunded to your original payment method. If, sadly, the item you have asked to exchange for is out of stock, we will contact you and offer you a full refund. We would suggest, to avoid disappointment, using the Fast Exchange method.

Please read the Terms & Conditions of our Returns Policy.

1. Contact Us

Contact us by telephone or email. Ideally send images of any potential faults to sales@template.shore.co.uk (please send small images as our inbox can only accept images below 1mb). You need to await our response before taking any further action we will get back to you usually the same day if not within the hour

2. Post the Item(s) back to Us

Pack up the items. Take the return parcel to your local Post Office and get your receipt of postage. Please Note: you are responsible for the item until it reaches us. For your own protection we suggest a recorded service.

3. We Will Refund You

Upon receiving the item(s) back into our warehouse we will thoroughly check the item(s) and refund you the item(s) cost to your original card. Please be aware it can take up to 3 - 5 working days to fully process. Please see our full returns conditions.

Very Important Information

All items returned to us MUST be unused and in a re-sellable condition including tags and in the original packaging.


If you are returning an item using the free exchange service you MUST keep a postage receipt, if the items dont make it back to us we cannot give a refund or exchange if you cant produce this proof.


If you wish to return or exchange any items please download and print the Returns Form above. This form includes full, detailed instructions on how to refund or exchange goods and a simple form to fill in, this allows us to quickly process your refund or exchange. If you are having any problems downloading or viewing the form, please call us on 01243 674830.


PLEASE BE AWARE Products must be returned in a sellable condition including the original tags and packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse any refund or exchange and the all items will be returned to sender. This includes dog hair, make up, smoke smell, having been washed, marks on soles of footwear etc. We do not offer a refund on underwear or earplugs due to hygiene issues nor DVD's which have had the cellophane removed. Bikinis and Swimwear can only be returned it the hygiene guard has not been removed.


DAMAGED LUGGAGE DISCLAIMER While we endeavour to supply the highest of quality goods we appreciate from time to time an item may be received with a defect of manufacturing fault. When this happens we will always resolve the matter with the utter most urgency. However we are unable to accept responsibility for any luggage purchased from us that has been damaged in transit. Sometimes luggage is damaged in transit by an airline's staff and luggage handlers. For example handles are broken, wheels snapped off or the material of the bag ripped through throwing, mishandling or the ill treatment of the luggage. In such circumstances you will need to deal directly with the airline in order to claim compensation from them as they have insurances set up for this very reason. We on the other hand can only deal with manufacturing faults or defects reported to us upon receipt of the goods.


For items not sent using the Pre paid returns label you are responsible for any item(s) sent back to us until they are received by ourselves. Therefore, for expensive items, we recommend returning items to us via an insured method such as Royal Mail recorded delivery that will require us to sign for them. On lesser value items, you should obtain a certificate of posting from your Post Office when you send the item(s) back to us. No charge is made by the Post Office for this service.If a exchange pre paid postage label is used for a return please note there will be a £5 charge for using this label which will be taken off your refund total

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