Returns

30 Days Returns and Exchanges Policy

Please note you have 30 days from receiving an item to return it to us.

Using the instructions provided in the parcel or by reading below

Please select a topic we can help you with:

1. Please Fill in your Returns Form

This should be included with your order, or Click Here Please ensure you give all the details of the items you wish to return and that your original order number is included

2. Post the Item(s) back to Us

Pack up the items. Take the return parcel to your local Post Office and get your receipt of postage. Please Note: you are responsible for the item until it reaches us. Please note you are responsible for the item until it reaches us so please get a receipt of postage on all services or we suggest paying for tracked delivery.

3. We Will Refund You

Upon receiving the item(s) back into our warehouse we will thoroughly check the item(s) and refund you the item(s) cost to your original card or PayPal. Please be aware it can take up to 3 - 5 working days to fully process refunds upon items arriving with us. Please see our full returns conditions.

Faulty or Item not as Described?

If you believe an item is faulty please contact us before posting by following the Problems Tab

1. Please Place a Brand New Order

Place a new order online or over the phone with us for the item that you would like to exchange. This ensures you guarantee the stock and you receive your exchange straight away. Don't worry if you pay delivery again this will be refunded off your original order.

2. Fill in your Returns Form & Download our Free Post Exchange Label

Please Click Here to download our Free Post Exchange Label. Please make sure to include your new order number on this form.

3. Parcel Up Your Items Securely

Please parcel up your items securely with the exchange form inside the package and the free exchange label on the outside.

4. Take your Parcel to the Post Office

Please ask for a receipt of postage (Hold on to this!). The item should arrive back with us in around 2-3 working days.

5. Original Order Refunded Plus New Postage

Once we have received and checked your item we will then refund you for your original purchase. We aim to process refunds within 5 working days of receiving the goods back to us.

Please read the Terms & Conditions of our Returns Policy.

Faulty or Item not as Described?

If you believe an item is faulty please contact us before posting by following the Problems Tab

1. Fill in your Returns Form & Download our Free Post Exchange Label

Please Click Here to download our Free Post Exchange Label.

2. Parcel Up Your Items Securely

Please parcel up your items securely with the exchange form included inside the package and the exchange label on the outside. Please make sure you clearly identify the item/size you would like to exchange for.

3. Take your Parcel to the Post Office

Please ask for a receipt of postage (Hold on to this!). The item should arrive back with us in around 2-3 working days.

4. Upon Receiving your Item we will Refund you

Once we have received and checked your item we will then exchange it for you. If there are any additional costs to pay we will contact you by phone to arrange payment. If there is any payment left remaining, this will be refunded to your original payment method. If, sadly, the item you have asked to exchange for is out of stock, we will contact you and offer you a full refund. We would suggest, to avoid disappointment, using the Fast Exchange method.

Please read the Terms & Conditions of our Returns Policy.

1. Contact Us

Contact us by telephone or email. Ideally send images of any potential faults to sales@shore.co.uk (please send small images as our inbox can only accept images below 1mb). You need to await our response before taking any further action we will get back to you usually the same day if not within the hour

2. Post the Item(s) back to Us

Pack up the items. Take the return parcel to your local Post Office and get your receipt of postage. Please Note: you are responsible for the item until it reaches us. For your own protection we suggest a recorded service.

3. We Will Refund You

Upon receiving the item(s) back into our warehouse we will thoroughly check the item(s) and refund you the item(s) cost to your original card. Please be aware it can take up to 3 - 5 working days to fully process. Please see our full returns conditions.

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