Returns information
Return anything up to 14 days after receiving the items for a full refund or exchange
Easy returns process, simply download our returns slip by clicking here. (the slip is included with your order).
Important Returns information, please read:
Please note that all items returned to us must be unused and in resellable condition including tags, If you wish to return or exchange any items please download and print the returns form above. It contains detailed instructions and a form to fill in to allow us to quickly process your refund / exchange. If you are having any problems downloading or viewing the form please call us on 01243 674830.
We regret we cannot give refunds for carriage on incorrect purchases. This does not affect your statutory rights. Please note in the case of wetsuits, rash vests and other items where it states colors may vary, we do not pay for carriage to return items because the colour is not suitable with certain products. i.e wetsuits, rashvests, boards etc. Please also note we don't offer a refund on Ear-plugs due to hygiene issues or DVD's which have had the cellophane removed.
Please note that you are responsible for items sent back to us until they are received by ourselves. We therefore recommend returning items using an insured method such as recorded delivery that will need to be signed for by us, for expensive items. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. No charge is made by the post office for this service.
Finally please note that all exchanges are dispatched on our standard 5 day service.
