Here we will try and answer any questions you may have. If after reading our FAQ's you have not had your question answered, please contact us on 01243 674830 or email.

Q. If I want to buy something from Shore.co.uk, is my credit card number safe from hackers?

A. During and after the checkout process your credit card details are encrypted, once you reach the screen where you enter your details you are on our secure server, after your order is placed your credit card details are then encrypted again to prevent anyone accessing them.

Q. How secure is buying over the web / I've heard horror stories about other Internet companies?

A. If we look at the security issue first, when you type your credit/switch card number into our site, our web site is in secure mode. This means that the information you type in will be encoded and our server decodes it. In layman's terms this means that anyone "listening" to traffic en route will be able to make no sense of the number. Our system the "Secure Socket Layer" works, every trading web company uses it. You will be able to tell if you are in secure mode when a little padlock appears bottom right of your screen.

Secondly if you are a UK resident using a UK issued card for a transaction over £100 you are automatically protected by Section 75 of the Consumer Credit Act 1974. This means that if a trader fraudulently charges your card for something that you did not order then the credit card company are equally liable for the debt. In practise this means that the credit card company would refund you for the fraudulent charge whilst making the corresponding charge directly to us. Given the above, in practise putting your card details into a secure Internet site are much safer than giving them over an unsecured telephone line.

Q. Once you have my email address and personal home/business address, is it your standard practise to send unsolicited mail?

A. At Shore.co.uk we work on the strict principal that our customers only receive the things that they ask for. From the goods that you buy to the invoice you receive. Furthermore once your data is with us. We will not pass it on to any other companies.

Q. If I place an order with Shore.co.uk will it all be dispatched together or in bits and pieces?

A. Any order that you place with us will be dispatched together, if you are in need of an item before others on the same order then you should separate the order. Only when all items are instock will your order be despatched.

Q. How can I pay for my order?

A. We currently accept Visa/Visa Electron/Mastercard/Solo/Debit and Switch. We do not accept Amex

Q. Ive cancelled my order but my bank still shows funds allocated to Shore?

A. When an order is received we authorise the card to check for fraud and funds. With some debit cards like solo, the funds are allocated to shore. If your order is subsequently cancelled this allocation of funds can take up to 10 days to be unallocated. Shore do not have the money. We only charge the card on despatch of goods. In certain cases we can speed up the deallocation. Please contact us on 01243 674830 should you wish us to try

Q. Can you ship my order to my work address?

A. Yes you can but by specifying an alternative address it may delay your order by 24 hours due to the security checks that we need to perform before despatching your order.

Q. Can I call Shore.co.uk to place an order?

A. Of course you can. Call the team on 01243 674830 option 1. Monday to Friday 9:00-17:30

Q. If I've placed an order on your site, am I able to amend it later?

A. If you're order has already begun to be processed then you will not be able to amend your order. We start work on your order the minute you hit the checkout button, therefore amendments may not always be possible.

Q. If I have a problem with a product that I have ordered from you, how do I get help?

A.Use our contact us from or give our returns team a call on 01243 674830 option 2

Q. What shipping options are available to me?

A. Depending on your location we can generally ship to you next working day. If you are ordering from Northern Ireland / EIRE or the North of Scotland then your order could take up to 3 working days.

Q. How do I track my open order(s)?

A. If you goto the Account section you will find any orders that have not yet been despatched with a status linked to it.

Q. How do I view my past orders?

A. You can view your order history by going to Account section. I sent a product back for replacement. How long will it take until I get my replacement?

Q. Which Couriers do you use?

A. Parcelforce, Royal Mail and Nightfreight for very large consignments.

Q. If I am not home when the couriers try and deliver my order what happens to it?

A. If no one is home to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to arrange a suitable redelivery date, or alternatively it may be possible to pick up the order from your local depot. (Please confirm this with the courier first) Identification will be required on request.

Q. If I place an order over the weekend when can I expect to receive it?

A. If you place it on a next day service then you can expect to receive it the following Tuesday , if you place it on a three day service you can expect to receive it on Thursday.

Q. Can you specify a timed delivery?

A. Unfortunately we cannot currently specify a timed delivery and all orders are usually delivered between 9am-6pm Mon-Fri. However you may contact the couriers once the order has been dispatched and ask them for an approximate delivery time, but there are no guarantees.

Q. If I place an order and something is out of stock what happens to the rest of my order?

A. Unfortunately if something is out of stock on your order then we will not dispatch any of your order until everything is in stock

Q. When do you take payment for my order?

A. We do not charge debit / credit cards until the order is ready to be shipped. All orders that are placed will only be charged when the goods are ready to be dispatched. Your order will only be processed once authorisation of your credit / debit card has been properly received.

Q. What is the Customer Support opening hours?

A. We are open Mon-Fri 9am-5.30pm. Unfortunately we do not work weekends and bank holidays. If you need to contact us outside our opening hours then please use our contact form.

Q. Where can i see some sizecharts?

A. Size charts can be viewed on each product by clicking the 'size chart' tab. If you re still stuck give us a call.

Q. I have been sent the wrong item, how do I report this?

A. In the rare event that you have been sent the incorrect item then please call us on 01243 674830 option 1 so we can rectify the mistake as quickly as possible

Q. How do I return a product to Shore.co.uk for replacement / refund?

A. Download our returns form found on our delivery/returns page..

Q. What happens if I receive my order and it is damaged, or there are items missing?

A. This must be reported to us as soon as possible and we will take the appropriate action.

Q. What happens if I don't receive my order and I placed it on a Next Day delivery?

A. If your order is not received on a Next Day Delivery, you must report this to us and we will investigate the reason for this, with the couriers.

Q. What are WEEE regulations and do you comply with them

A. The WEEE regulations are to do with preventing electrical products going to landfill by offering an exchange of old products when you buy new. For full details click here